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Terms & Conditions

Contents

Introduction

Welcome to the Tri Pack Supplies Ltd Website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail, sales@tripack.co.uk or call us on +44 (0) 23 9232 6696 between 9am – 5pm Monday - Friday. Please note that all calls will be charged at the local rate (BT users only, other network charges may vary).

Definitions

  1. "Carrier" means any third party responsible for transporting purchased goods to customers;
  2. "Conditions" means these terms and conditions and any Special Conditions;
  3. "Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
  4. "Goods" means any products that Tri Pack Supplies Ltd advertises and/or makes available for sale through this Website;
  5. "Payment information" means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
  6. "Product" means a product displayed for sale on the Website;
  7. "Product Description" means that part of the Website where certain terms and conditions in respect of the individual product are provided;
  8. "Purchase information" means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
  9. "Service" means collectively any online facilities, tools, services or information that Tri Pack Supplies Ltd makes available through the Website either now or in the future;
  10. "Special Conditions" means the terms and conditions in the Product Description;
  11. "System" means any online communications infrastructure that Tri Pack Supplies Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  12. "Users" means the users of the Website collectively;
  13. "Personal Information" means the details provided by customers on registration;
  14. "We/us" means Tri Pack Supplies Ltd;
  15. "Website" means the Website located at www.tripack.co.uk or any subsequent URL which may replace it;
  16. "Cookies" means small text files which our Website places on a customer's computer's hard drive to store information about shopping sessions and to identify computers;
  17. "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of the Website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Accounts

In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

  1. all information you submit is accurate and truthful
  2. you have permission to submit Payment Information where permission may be required; and
  3. you will keep this information accurate and up-to-date

Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. Tri Pack Supplies Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

When you create a shopping account while ordering online you will be given the option to receive information from Tri Pack Supplies Ltd by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process.

You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe", by e-mailing us at sales@tripack.co.uk or telephoning us on +44 (0)23 9232 6696 between 9am and 5pm Monday - Friday.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact Tri Pack Supplies Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Tri Pack Supplies Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

When choosing your username you are required to adhere to the terms set out below in Use of communications facilities. Any failure to do so could result in the suspension and/or deletion of your Account.

Registration

You warrant that:

  1. The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  2. You will notify us immediately of any changes to the Personal Information by contacting us by e-mail, sales@tripack.co.uk or calling us on +44 (0)23 9232 6696 between 9am – 5pm Monday - Friday

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Recommendations

When you use our Website, you'll see that we offer you associated products, showing products we think you might like and could perhaps miss when you're browsing the site.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on tripack.co.uk. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.

Use of communications facilities

When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

  1. You must not use obscene or vulgar language;
  2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  3. You must not submit Content that is intended to promote or incite violence;
  4. It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
  5. The means by which you identify yourself must not violate these terms and conditions or any applicable laws;
  6. You must not impersonate other people, particularly employees and representatives of Tri Pack Supplies Ltd or our affiliates; and
  7. You must not use our System for unauthorised mass-communication such as "spam" or "junk mail";
  8. You acknowledge that Tri Pack Supplies Ltd reserves the right to monitor any and all communications made to us or using our System;
  9. You acknowledge that Tri Pack Supplies Ltd may retain copies of any and all communications made to us using our System;
  10. You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

General

Age restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment information must be provided by or with the permission of an Adult.

Business customers

These terms and conditions also apply to customers buying Goods in the course of business.

International customers

If Goods are being ordered from outside Tri Pack Supplies Ltd's country of residence, import duties and taxes may be incurred once your Goods reach their destination. Tri Pack Supplies Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard.

If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Tri Pack Supplies Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Intellectual property and right to use

All content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Tri Pack Supplies Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Tri Pack Supplies Ltd.

Third party intellectual property

Unless otherwise expressly indicated, all intellectual property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Fair use of intellectual property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Limitation of liability

Tri Pack Supplies Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Tri Pack Supplies Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Tri Pack Supplies Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this Website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Tri Pack Supplies Ltd and any other associated company of Tri Pack Supplies Ltd as if references to Tri Pack Supplies Ltd included references to each such associated company.

While we use reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Tri Pack Supplies Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Tri Pack Supplies Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Tri Pack Supplies Ltd will not be responsible or liable for your use of any other websites which you may access via links within this website. Tri Pack Supplies Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Tri Pack Supplies Ltd. The entire liability of Tri Pack Supplies Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Tri Pack Supplies Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Tri Pack Supplies Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Tri Pack Supplies Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Tri Pack Supplies Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

The Website places Google Analytics cookies onto your computer or device (which are called _utma, _utmb, _utmc and _utmz) and also a PHPSESSID cookie that simply tracks your session so that you do not lose your shopping basket.

Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Tri Pack Supplies Ltd to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Find out more about our Refund procedure which is incorporated into these conditions.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  1. You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  2. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from tripack.co.uk.
  3. As your product is shipped from our warehouse we will send you a despatch confirmation email.
  4. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order

Non-acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock.
  2. Our inability to obtain authorisation for your payment.
  3. The identification of a pricing or product description error.
  4. You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Change or cancel order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Sales team for advice on +44 (0) 23 9232 6696 between 9am and 5pm Monday - Friday, or email us sales@tripack.co.uk (to arrange returns only). Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

There are some products which we cannot cancel, refund or exchange, please see below for more details.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  1. You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  2. Your right to return products does not apply to goods made to your specification or that have been clearly personalised
  3. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  4. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
  5. You can cancel by email: sales@tripack.co.uk, or call +44 (0) 23 9232 6696
  6. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
  7. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete, first of all please view your order online by signing into your account and selecting View orders. If your order has been despatched but hasn't arrived within the expected time period, please email our sales team sales@tripack.co.uk, or call us on +44 (0) 23 9232 6696 between 9am and 5pm, Monday - Friday.

If you've more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please email or call us as before.

If your order arrives and the goods are damaged, follow our Returns procedure or call us on +44 (0) 23 9232 6696.

Please see our Refund procedure for further details.

Payment options

We offer various ways for you to pay for your order, including: Visa; MasterCard; Maestro; or JCB.

    Placing your order

    Once you've found the items you'd like to buy and have added them to your basket, you can begin the checkout process by clicking on the "Your basket" link at the top of your screen.

    1. At the start of checkout, you will be asked to login to an account or register a new account.
    2. If you've already registered online, simply enter your email address and password. To register a new account, enter your email address and your chosen password.
    3. You can then input your invoice and delivery addresses, choose your delivery options and view a summary of your order.
    4. When you're ready to complete your order, click the 'place order' button to go to our secure payment server (provided by WorldPay). Here you enter your card details. You are then returned to our website. You will be sent a confirmation email with details of your order shortly after we've received it
    5. Your confirmation email will have the subject line 'Thank you for your order'.
    6. If you haven't received this email within 24 hours of placing your order, or you have any other questions, then please email sales@tripack.co.uk or phone us on +44 (0)23 9232 6696 any time between 9am and 5pm, Monday - Friday

    For most products sent directly from our warehouse, your credit/debit card will be charged when your order is despatched. If the product is being delivered direct to you from a supplier, for instance in the case of larger products you may be charged at any point between confirmation of your order and despatch.

    Goods, pricing and availability

    Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Tri Pack Supplies Ltd correspond to the actual Goods, Tri Pack Supplies Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to the Returns procedure for incorrect Goods.

    Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

    Tri Pack Supplies Ltd does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.

    All pricing information on the Website is correct at the time of going online. Tri Pack Supplies Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

    In the event that prices are changed during the period between an order being placed for Goods and Tri Pack Supplies Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.

    All prices on the Website include VAT. Tri Pack Supplies Ltd's VAT number is 673772989.

    Delivery

    Next working day delivery from stock is offered using carriers both locally and nationally.

    The delivery options for a product can be found on each individual product page. We deliver most orders Monday to Friday, 7.30am – 6pm.

    Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

    We can't guarantee delivery within our usual timescales to a small number of remote rural areas.

    Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.

    Tri Pack Supplies Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

    Any time or date stated for the delivery of Products is an estimate only. Tri Pack Supplies Ltd makes every effort to supply Products on time but does not accept liability for failure to deliver within the stated time.

    Tri Pack Supplies Ltd does not accept liability for shortages or damage to deliveries unless the Customer notifies us in writing within three working days of receipt.

    Delivery of the Products is deemed to take place when the Products are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer.

    If the Customer does not accept delivery, Tri Pack Supplies Ltd may at its option (a) store and insure the Products at the Customer's expense and risk or (b) sell the Products at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.

    Refund procedure

    We want you to be happy with your purchase. If you're not, just return the product to us, following the Change or cancel order instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

    Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

    Terms & conditions

    1. If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 30 days of purchase
    2. We'll refund the original debit, credit or charge card used to purchase
    3. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
    4. We'll refund any delivery charges you've paid if you return an entire order (UK orders only)

    Products we're unable to cancel, refund or exchange

    We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

    1. products which have been personalised for you
    2. made to order products

    Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order.

    This does not affect your statutory rights.

    Returns

    Please note that special terms apply to Consumers who wish to return goods, which prevail over the provisions of this Clause. Customers who are Consumers are referred to Consumer Contracts Regulations 2013 paragraph below.

    Tri Pack Supplies Ltd is committed to providing customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.

    If you purchase goods in the course of your business, the following provisions of this section shall apply. Other than the express provisions set out in these Terms and Conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.

    Subject to the right of Consumers to return goods for refund under the Consumer Contracts Regulations 2013, see below, Tri Pack Supplies Ltd does not sell products on a trial basis.

    Customers are strongly advised to check suitability and specifications of products before ordering.

    In the event that Tri Pack Supplies Ltd, at its discretion (unless the Consumer Contracts Regulations 2013 apply), agrees to accept the return for credit of unwanted products, the goods must be returned with Tri Pack Supplies Ltd' prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances (except where the Consumer Contracts Regulations 2013 apply, see Clause below) will be subject to a handling fee of 15% of Tri Pack's sale price for the goods, or £20, whichever is the greater.

    Subject to testing to verify any alleged fault, we will accept the return of defective goods for full refund or replacement at our option, if, but only if, the goods are returned within 30 days of delivery. Consumers who wish to return defective products are not obliged to follow the processes set out below, but are recommended to do so as this helps us to provide a more efficient returns service.

    All returned goods (except those returned under Consumer Contracts Regulations 2013 must be accompanied by Tri Pack's Returns Authorisation number (‘RA Number') which can be obtained by contacting by email sales@tripack.co.uk or telephone on +44 (0) 23 9232 6696.

    Returned goods will not be accepted without an RA Number. Do not write directly on the packaging. Please write the RA number on an address label and attach it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at Tri Pack Supplies Ltd' sole discretion.

    Tri Pack Supplies Ltd cannot accept liability for packages damaged during transit. It is the Customer's responsibility to pack the product adequately to prevent damage.

    Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.

    On receipt of the returned product, we will inspect it to identify the fault you have notified to us. If following the inspection process, the product is found to be in good order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. This does not apply to Consumers returning goods pursuant to Consumer Contracts Regulations 2013.

    Consumer Contracts Regulations 2013

    This legislation offers you the following cancellation rights when you buy online or by phone:

    1. You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
    2. Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
    3. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
    4. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
    5. You can cancel by email: sales@tripack.co.uk, or call +44 (0) 23 9232 6696
    6. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
    7. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

    Termination and cancellation

    Either Tri Pack Supplies Ltd or you may terminate your Account. If Tri Pack Supplies Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

    If Tri Pack Supplies Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

    Tri Pack Supplies Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

    If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

    If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

    Complaints process

    We hope that you're pleased with any purchase you've made or service you've received from Tri Pack Supplies Ltd, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell us about it so that we can try to put matters right. Contact us.

    Changing your password or account information

    If you wish to change or update your online account information (including your email address, password or communication preferences), simply go to your account page. Enter your email address and password, choose ‘Edit' and you'll then be able to change the details that you originally gave.

    If you've forgotten your password, just enter your email address on the 'Forgotten your password' page, and we'll email you a new, randomly generated password. After you have logged back in you can change your password in your account area.

    It's a good idea at this point to change your password to something that's as secure as possible. If you decide to change your password, or if we prompt you to do so, we'll ask you to set one with no fewer than 8 characters, to include a minimum of one upper and one lower case letter, and at least one number.

    We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

    It's best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.

    It's a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.

    If you ever get a request to reveal your password for an online site, don't respond as legitimate sites and services won't ask you to send them passwords via email. You may be tempted to share passwords with close family, but do keep in mind there's always a risk they could pass information on inadvertently or share it with someone else.

    Cookies

    What are cookies?

    Cookies are tiny text files stored on your computer when you visit certain web pages. At tripack.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

    To order products on tripack.co.uk, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled.

    Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

    We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

    We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

    Cookies policy

    To make full use of the online shopping and personalised features on tripack.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

    Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from tripack.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

    Further information about cookies

    If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

    If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

    Please note that we're not responsible for the content of external websites.

    Contact Us

    If you're experiencing difficulties placing an order, please email us with details of the problem and we will endeavour to resolve your issue as quickly as we can. Alternatively you can contact the office on 023 9232 6696 to place your order.

    If you have any queries/questions or would like to give us feedbacks about your experience of using Tri Pack Supplies Ltd please contact us through one of the methods below:

    • By email: sales@tripack.co.uk
    • By telephone: Call us on +44 (0) 23 9232 6696, any time between 0900 – 1700 hours Monday - Friday
    • By fax: Fax us on +44 (0) 23 9221 4447
    • By post: Write to: 10b Fitzherbert Spur, Farlington, Portsmouth, Hampshire, PO6 1TT.